Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party
These terms and conditions constitute an agreement with HalongViolet.Com ( Operated by Asia Travel & Leisure Co., Ltd). By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.
Tour prices are valid till December 2020 is net price and quoted in American dollar per person
Payment to HalongViolet.Com could be made by Bank Transfer or by Credit Card.
Bank Transfer (Our Cruise Specialists will provide our bank details)
PAY BY CREDIT CARD/ DEBIT CARD
Kindly make deposit/payment via our secured online payment. We accept Debit Card, Credit Card (Visa, Master, American Express and JCB).
- When you pay by Visa or Master Credit Card/ Debit Card, 3% of convenient fee of the total payment will be added.
- Processing fee for Amex Card is 4.5%.
3. DEPOSIT & CANCELLATION
30% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. This amount will be paid by credit card (Our Travel Consultant will send you the link to pay online) or by bank transfer. This is required to confirm your booking.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for We to secure service contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. We will inform you accordingly about this for each individual case.
The remaining balance of the tour cost (70%) will be paid at least 14 days prior to arrival date.
In case of urgent booking, full payment will be required.
There may be additional fees required – We will advise specifically case by case.
For your convenience, the balance shall be settled in Hanoi by either Cash or Credit Card.
Normally before departure, our Cruise specialist will meet you in 10 minutes at your hotel lobby for tour briefing and settle the balance of the tour.
Note: Other cases will be notified specifically by your travel consultant based on actual booking terms & price conditions that charged by our suppliers in case of cancellation or amendment.
5. REFUND OF UNUSED SERVICE
No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services, which are included in the tour prices but not utilized by the tour member.
HalongViolet.Com is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognize that some visitors to our web site may have concerns about the information they provide to us and how we treat that information.
Voucher will be issued after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax to passenger.
8. LIABILITY & INSURANCE
HalongViolet.Com is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
Your booking will be confirmed as soon as we get the deposit from you, we will send you the Bill and Vouchers after we finalize the payment.
*More question, please contact us
HalongViolet.Com - Updated May 2nd 2017